Who I am
Website address is: http://urbanzenmassage.co.uk.
Urban Zen Massage provides mobile massage services in London. For data protection purposes, I am the data controller for the personal information you provide through this website, booking form, WhatsApp, email, or other direct contact.
What information I collect
I may collect:
- your name
- email address
- phone number
- appointment address
- booking details
- messages you send about your appointment
- technical website data such as IP address, browser data, and cookies where applicable
How I use your information
I use your information to:
- manage and confirm bookings
- send appointment confirmations, updates, reminders, or cancellations
- provide the service you requested
- respond to enquiries
- keep basic business and appointment records
- protect against fraud, misuse, or booking disputes
- comply with legal, tax, or insurance obligations
Lawful bases for processing
I process your personal data where necessary to:
- take steps at your request before booking
- perform my contract with you once you book
- comply with legal obligations
- pursue legitimate business interests, such as managing bookings, preventing misuse, and maintaining records
Who I may share your information with
Your data may be processed by trusted service providers used to operate the business, such as:
- website hosting providers
- booking system providers
- payment providers
- email service providers
- website security, analytics, or anti-spam tools
I do not sell your personal data.
Payments
If you pay online, your payment details may be processed by a third-party payment provider. I do not store full card details on this website unless clearly stated otherwise by the payment provider.
How long I keep your information
I keep personal data only for as long as reasonably necessary for booking management, customer service, record-keeping, legal, tax, or insurance purposes.
Your rights
Under UK data protection law, you may have the right to:
- request access to your personal data
- ask for inaccurate data to be corrected
- request deletion in some cases
- object to certain uses of your data
- request restriction of processing in some cases
- make a complaint to the Information Commissioner’s Office
The ICO says privacy notices should explain people’s rights and how they can complain.
Cookies
This website may use cookies or similar technologies for basic website operation, security, analytics, and booking functionality. If non-essential cookies are used, they should be managed in line with applicable UK cookie rules.
The ICO says cookie rules are covered by PECR and, where personal data is involved, UK GDPR also applies.
Contact
If you have any privacy questions, please contact me by email or WhatsApp using the details on this website.