Cancellation Policy

I understand that plans can change, and I always try to be fair and flexible.
Because I provide mobile massage and travel to each appointment, I ask clients to give as much notice as possible if they need to cancel or reschedule.

Cancelling or rescheduling your appointment

If customer self-service is enabled, you may be able to cancel or reschedule your appointment through the booking link or customer panel included in your confirmation email.

If you cannot do this online, please contact me as soon as possible by WhatsApp or email.

Notice periods
  • More than 12 hours’ notice: no charge
  • Less than 12 hours’ notice: a fee may apply
  • Less than 2 hours’ notice: up to 50% of the session fee may be charged
Late arrival

If you are late, your treatment time may need to be shortened so that other bookings are not affected. The full session fee may still apply.

No-show / unable to access appointment

If I arrive at the appointment location and the session cannot go ahead because:

  • there is no response,
  • the client is not present,
  • or I cannot gain access,

this may be treated as a missed appointment, and up to 100% of the session fee may be charged.

Appointment reminders

You may receive a booking confirmation email after booking and reminder emails before your appointment. Please check your booking details carefully and contact me promptly if anything needs to be changed.

I always aim to be reasonable. If something unexpected happens, please let me know as early as possible.